Security Deposit and Excess
Car rental and deposit
When renting a vehicle, a bond is a necessary step as the rental company is providing the customer with the use of a valuable asset and must ensure that it is protected. The deposit is a sum of money that is blocked as a precautionary security measure and is used to verify the validity of the credit card presented. Accordingly, the lender undertakes to return the sum after ensuring that the vehicle is in good condition and that the driver has properly fulfilled his obligations.
Return of deposit
Our operators will release the deposit upon completion of the rental agreement and provide the client with a copy of the receipt in hard copy or by email. However, it is possible that the released amount may not be immediately available on the customer's bank statement. Unfortunately, while we are able to release the funds, we have no control over the actual timing of the re-credit, which is coordinated by the credit card companies and interbank circuits. In some periods, it can take anywhere from 7 to 30 days from the date of release for the funds to appear on your statement. If you have any doubts or questions and your rental has already ended, we suggest that you contact your bank for information or assistance.
How much is the bond?
The amount of money blocked depends on the category of vehicle, therefore there is no fixed or standardised cost.
Click on the link below to view the table with details of the bond for each different vehicle category.
Deposit table
All our vehicles are covered by third party insurance in accordance with current legislation. The rental price includes the standard CDW (Collision Damage Waiver) and TP (Theft Protection).
CDW covers any damage found at the end of the rental period. Any charge for such damage, as a penalty, is calculated respecting a maximum amount (also called deductible) that varies according to the category of vehicle rented.
The TP limit covers any theft of the vehicle during the rental. Any theft penalty is also calculated on the basis of a fixed amount (also known as the theft deductible) that varies according to the category of vehicle rented.
Click on the link below to view the table with details of the excess for each category of vehicle.
Excess table
